Support Services

At UMC, we are committed to putting YOU first. Each day our entire hospital staff strives to exceed your expectations in providing you and your family with "Very Good" care. There are many support services available to assist you and your child during your hospital visit. A few of the people you might meet are listed below.

motherAndDaughter

Chaplain:

Click here for more information about our chaplain services.

Food and Nutrition:

Food and Nutrition provides all meals, snacks, and supplements that would be needed by a pediatric patient. We also provide the services of a clinical dietitian. The role of a dietitian is to assess any patient who is at nutritional risk. We assure that the patient's nutritional needs are being met while they are in the hospital.

  • Contact Information: 806.775.9198

Dietitians are available Monday through Friday from 8AM to 5PM and on call on the weekends. Families can request that we see a patient, and we also respond to nursing and physician consults.

Patient Relations:

The mission of the Patient Relations department is to provide management of patient and family concerns in order to optimize patient and family satisfaction. We are committed to resolving issues in an atmosphere of respect, compassion, and fairness. If you have any concerns about your care that the department director of the area has been unable to resolve, a Patient Relations Manager would be pleased to assist.

  • Contact Information: 806.775.8755

The Patient Relations Department is located in the main hospital lobby. Patient Relations is available to assist you 8AM to 5PM, Monday through Friday. For assistance after hours, please contact the hospital operator and you will be connected to an on-call Patient Relations Manager.

Social Services:

Social Services is available to assist patients and families with discharge planning, lodging resources, and education on community agencies, assessment, and referrals to appropriate resources.

  • Contact Information: 806.775.8889 for inquiries or self-referrals.

Some referrals may require a physician consult. Social Services is available to assist you 7 days a week, 8AM to 5PM. Holiday hours may vary.

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