Author: Renee Berban

The UMC Physicians Annual Employee Service Awards and Recognition Banquet was held at The Overton Conference Center on February 21, 2020. The theme was Casino Night. From all the comments we received both written and verbal it was a “fun evening” and the “best banquet ever”.

Glen Frick Executive Director, Reyes Jimenez – COO, Steven Maddux – CFO, and Rodney Cates hosted the event. Our DJ for the evening was Music to the Maxx. Some fabulous door prizes were donated. There was music and dancing, along with lots of dice being rolled and cards being played.

Recognizing our employees for their years of service and honoring our TRACK Stars and Star Providers is always a meaningful way to spend an evening. We also celebrated our annual award winners. Below are the winners and some of the comments that were expressed about them.

Congratulations to Our Award Winners!

At the UMCP Employee Service and Awards Banquet on Friday, February 21st, the following awards were announced:

• Clinic of the Year – UMC Southwest Medical – Family – Offices of Dr. Jessica Gray and Jalyn Wall, FNP
• Department of the Year – Human Resources
• Physician of the Year – Dr. Mario Pena, UMC KingsPark Urgent Care 
• APP of the Year – Michelle Phillips, FNP, UMC Express Care Clinic at South Plains Mall
• Service Excellence – Terry Estrada, Corporate
• Employee of the Year – Lisa Acosta, CMA, UMC KingsPark Urgent Care

Watch for our April newsletter to learn more about these winners!

When I was six, I was in the hospital (UMC) and I loved my nurses and just the feel. I was there during Christmas, so they made me feel like I was not too far from home. I chose to become a CMA and will hopefully move up to be that nurse who makes you feel good, loved and taken care of when you don’t feel good.

I have worked for UMC for over a year now and other hospitals do not compare. UMC’s compassion for good healthcare and good customer service is amazing. I am proud to work for UMCP.

I chose UMCP because of the career opportunity, competitive pay, and positive work environment. UMCP has a great reputation in the community of caring for others and I wanted to join the team to help make a difference.

I chose UMC for many reasons. I have always heard great things about the work environment, and an encouraging work environment is important. I also want to work in medicine for my career, and getting experience is important.

I decided to apply at UMCP because I am getting my master’s in healthcare administration. I wanted to start my experience somewhere that I could learn a lot and grow to eventually be an administrator.

I was looking for a company that was a good fit for me. I’m an older employee that has been in the corporate world for a long time. I have a passion for people and enjoy making people feel special. UMCP has found a spot for me to utilize my gifts.

UMCP has great benefits. I could feel the sense of community in my interview.

Culture. As a former UMC and UMCP employee I felt like this is home and the best place to be! I love that we all share the same goals!

The vision behind the company as well as the good reviews from patients and employees.

I wanted to work for a known company. I worked for Covenant for 15 years. I wanted a clinical positon. I was VERY blessed to have heard UMCP had a positon open. I took a MAJOR chance and left what I had established for 15 years at a GREAT clinic. The staff at KingsPark are super nice. My plan is to take care of the clinic as they have done for me!

I chose to work with UMC because when my daughter was born she was in the NICU for one month and the providers took very good care of her. When she got older, I took her to UMC urgent care and her PCP. I’ve always loved the atmosphere and knew that it would be a great place to work.

I applied because I heard it was a great work environment, as well as they would really work with my school schedule.

I’ve been seeing Donna in Idalou for the past year and she is always wonderful and so is her staff. When I was looking for something new, I wanted to have a job of purpose and I’m finding that with UMCP. Thank you for this great job.

I wanted to be a part of something GRAND! A place where I could grow and excel not just in my job but in my life as well.

I have always wanted to help people and recently I decided to pursue a career in medicine. This seemed like the best opportunity to prepare and help me for medical school and eventually my career in medicine. My experience here so far has been great!

I chose UMCP because growing up, I would go to the ER or clinics and the staff was always so welcoming and friendly! They always treated me with so much respect and I just wanted to be a part of a company that has inspired me since I was young!

I worked for UMC for 15 years and recently transitioned over to UMCP for a career change. I heard several (tons) of wonderful things about UMCP and wanted an opportunity to not only work for UMCP but to also contribute to the growth and compassion of our mission/vision. Super excited to be here at UMCP!

As a previous employee, I already knew how great this place is. It’s a place where you are always learning and growing. Every employee is kind and always showing compassion towards patients, and that’s what I love. I am so happy to be back.

How exciting for UMC Physicians employee satisfaction to be in the top 4% of Press Ganey medical groups across the country! Our vision is clear: to be the best place to work and the best place to receive healthcare. A few of the many things our employees said through the surveys are that they are proud to tell people they work for UMC Physicians, they are confident our organization provides high-quality care and service, and that they have confidence in senior management’s leadership. 

Taking the surveys is only the first step on our path to improvement. Next, we review the reports with managers and strategize with our co-workers and map out our journey to success. This becomes our Improvement Plan – formerly called Action Plans – which keeps us on track to achieve our vision. Everyone’s participation is critical to develop to our full potential as an organization. 

Thank you everyone for your dedication to make us the best place to work and the best place to receive healthcare.