Award Type: Spirit of Service

Mario Aguayo is so friendly and spoken very highly of by my mother who underwent two endoscopies. Mother was nervous about the procedure and Mario calmed her nerves and put her at ease. I was pleased with the level of care given and want to thank him and UMC for doing an excellent job in caring for my family.

Dr. Burton is such a positive and lovely person to be around.  She is always going out of her way to make sure everyone is doing okay! There isn’t a day that has gone by that she hasn’t offered to get me food or a drink. I’m so glad we have had her as our resident this past month!

Dr. Chi takes time to see and talk to his patients, while always addressing their concern. He is an awesome doctor, and is very approachable. He always answers in a quick manner when we have concerns with his patients. Thank you, Dr. Chi, stay the best!

Chad and his team partnered with Trauma & Burn Services to teach a Stop the Bleed class at my husband’s work and also provided them with Stop the Bleed kits and tourniquets. Later in the year, there was an accident with a machine, and the staff had to use the Stop the Bleed kits to save the man’s life. Chad helped the staff mentally process the incident, and he also replaced their Stop the Bleed kits. Chad is the epitome of service is our passion.

“Dr. Mohsen worked above and beyond to ensure that the transition of replacing cell phones with pagers, in our department, was seamless. He stepped up to the plate and took ownership of a new process, while displaying leadership skills that surpassed expectations.”

“Dr. Stickles helps the emergency center function efficiently by taking great care of patients and always being willing to see the most difficult cases without hesitation. Dr. Stickles is very appreciated by the nursing staff, and we want to thank him for having our backs in difficult situations.”

“Coral had been working with a young man who had become non-verbal. She took the time to make a communication board for the patient with words in English and Spanish. On Father’s Day, Coral stayed with him after therapy and set up a video call with his family in Mexico. He was able to blow kisses to them and everyone cried tears of joy. This made the patient’s day, especially since it was Father’s Day! Coral went above and beyond to support this patient, and we appreciate her.”

“Dr. Gentry took the time to help operating room staff go over discharge instructions with a patient and son post-operation. She was able to communicate with them clearly and effectively in their primary language, so they knew exactly what to do to recover. We appreciate her willingness to help in this way!”

“Dr. Rivas is the best anesthesiologist because she always goes the extra mile. She did several regional nerve blocks on our post-op patients in the PACU for pain control, despite her busy operating room schedule. Patient safety is her number one priority. We just love to have her on our team!”

“Over the 4th of July weekend, UMC had a nurse who suffered a needle stick from a source patient who was positive for Hepatitis B. The nurse needed an immunoglobulin injection within a certain time frame, or her health could be at risk, and we did not have enough. Clint took initiative and drove all the way to Amarillo so she could receive this necessary medication.”

“Helen is an incredibly caring, knowledgeable, and gifted CRNA. She is so wonderful with ALL of her patients. She makes them feel at ease while giving them the best care possible. We are grateful for Helen’s hard work
and dedication!”

“When a patient turned 99 during her hospital stay, Dr. McGuire made certain that his team made her day extra special. Team members brought cupcakes and flowers, while Dr. McGuire made sure to recognize them for their kind hearts and extraordinary service.”