Award Type: Spirit of Service

Dr. Tenpenny is a compassionate, caring, intelligent, and loving NICU physician. While transporting a 22-week-old baby, she FaceTimed and communicated with the transport team responsible for stabilizing the child and met the patient as the team unloaded. She consistently goes above and beyond for her team, patients, and their families, helping everyone pour their hearts and souls into their caregiving.

A mother’s oldest child was a patient in the Burn Center with 50% TBSA burns, and she also had a one-year-old with her. The patient’s mother wanted to be present for a procedure at her son’s bedside, but she didn’t have access to childcare or a local support system. Lindsey, a generous caregiver, came to the rescue on her day off to care for the mother’s one-year-old, allowing the patient’s mother to attend the procedure.

Matt Cox is an asset to TSICU and BICU. He’s always calm and understanding, with a great bedside manner with patients, families, and nursing staff. A recent pediatric patient in the Burn Center needed aggressive pulmonary care and became anxious during a breathing treatment. Matt, who’s also a musician, played guitar and sang to the patient, calming him down. Matt is one of our very best, and we’re privileged to have him at UMC.

Dr. Nelson-Smith performed expertly during a recent precipitous delivery in the Emergency Department. She went above and beyond, arriving quickly at the ED when notified of the delivery. Once she arrived, she reassured the patient and delivered the baby without complications. She’s an example of our residents’ exceptional quality and professionalism, and UMC is fortunate to have her as part of our team.

In a recent patient testimonial, Dr. Richards was recognized as a mindful listener and skilled practitioner. Throughout the patient’s experience, Dr. Richards’ communication with the nursing staff was flawless, keeping the team organized and on track. As the patient neared labor, Dr. Richards was prepared and ready to deliver immediately so that the patient didn’t have to wait. She is beyond grateful for the care provided throughout her pregnancy.

Tara is a kind, loving, and humble nurse with a servant’s heart. While caring for a cancer patient struggling with chemotherapy, Tara reminded her of how beautiful she was before lending her a prayer cross to hold through the admission process. Later, while collecting blood cultures, Tara played soft music and sang with the patient, comforting and reassuring her during the stressful procedure. Tara’s thoughtful acts helped the patient feel seen and loved, exemplifying that Our Passion is You!

When a patient struggled for two days with medical equipment after a difficult treatment, his family became concerned. A nurse reached out to Dr. Castrodad, and he promptly resolved the patient’s problem in fifteen minutes. The patient’s family was extremely grateful, and Dr. Castrodad’s intervention put their worries to rest.

Dr. Bonam goes above and beyond for those in his care, and he’s always a prompt and responsive communicator. As a sign of commitment to his patients, Dr. Bonam processes discharges quickly, allowing his patients to return to the comfort of their homes as soon as possible.

Melissa realized that the skin cream used for radiation patients was cost-prohibitive and difficult to access. After hearing about an alternative skin cream from a patient, Melissa presented information about the product to her department’s medical director, resulting in its quick approval. Melissa’s compassionate initiative gives our patients greater access to preventing skin-related side effects.

Dr. Gottlich recently assisted a child in the ER with a wrist laceration. Despite being very busy with consults, he took extra time to build rapport with the family, putting everyone at ease. Dr. Gottlich repaired the injury and left a lasting impression on the family, serving as an example of UMC’s passionate care and exceptional service.

While dealing with a very animated and physically resistant patient, Dr. Holmes demonstrated patience and professionalism by comforting the distressed patient before delivering excellent care. He takes special care of his patients and their families, ensuring they have all their questions answered. He’s more than a doctor; he is a compassionate caregiver that goes above and beyond with patient care.

When Janell’s patient, a former firefighter, couldn’t return to the profession he loved due to a severe injury, Janell went into action. She contacted his fire chief and developed a plan to utilize her patient’s charisma and public relations skills as a firefighter to provide safety awareness and public education for the community. Janell’s thoughtful gesture motivated her patient to find a new purpose, improving his life and the lives of those he’ll educate in the future.