UMC Health System is pleased to announce it has been named a 2018 Pinnacle of Excellence Award® winner and a 2018 Guardian of Excellence Award, by Press Ganey. In addition, UMC Physicians was named a 2018 Guardian of Excellence Award winner.
The Pinnacle of Excellence Award recognizes top-performing clients from health care organizations nationwide on the basis of extraordinary achievement and consistently high levels of excellence for at least three years in multiple areas. This award marks UMC is among the top three teaching hospitals for patient experience, alongside MD Anderson Cancer Center and UCLA Medical Center. The areas UMC is recognized in are: patient experience and employee engagement. This is the fourth year UMC has received this recognition.
The Guardian of Excellence Award honors those who have sustained performance in the top 5 percent of all Press Ganey clients for on year. Receiving this award means UMC and UMC Physicians have achieved the 95th percentile or above in performance in the area of employee engagement.
"We are proud to partner with UMC to support their endeavor to provide safe, high-quality, patient-centered care,” said Patrick T. Ryan, CEO of Press Ganey. “They are truly dedicated to delivering exceptional care in the communities they serve, and their commitment to capturing and acting on patient experience feedback is a very powerful demonstration of this.”
Each of these Press Ganey Awards are highly regarded symbols of achievement in the health care industry. According to Aaron Davis, UMC Chief Experience Officer, the awards represent important recognition from the industry’s leader in measuring, understanding and improving the patient experience and staff engagement.
“The Pinnacle of Excellence Award sets UMC apart as one of the top three academic medical centers in the nation, with high patient satisfaction,” said Davis. “Not only that, it speaks to the consistency of our services; since we’ve received this award four years in a row. Receiving each of these awards speaks to the strength of our culture, staff engagement, and quality care. We could not have achieved this recognition without the diligent efforts of our employees.”
UMC Health System has developed a strong and enduring culture, adhering to the motto Service is Our Passion, our ‘why.’ This sustains UMC as the employer of choice—consistently ranking among the best places to work in Texas by the Best Companies Group – and the provider of choice – ranking among the top 10 percent of hospitals in the nation for patient experience by HealthGrades.
About Press Ganey
Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 33,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.