IT Outage

UMC continues to investigate and respond to an IT outage across our network. Our healthcare facilities remain open across all access points including Emergency Centers and Urgent Care Clinics. Additionally, UMC Clinics remain open as regularly scheduled.

However, out of an abundance of caution, we will continue to temporarily divert incoming emergency and non-emergency patients via ambulance to nearby health facilities until this issue is resolved. We are making accommodations wherever possible to minimize any disruption to our patients and our critical services.

Our investigation into this incident remains ongoing and will take time to complete. In the meantime, we are standing up this dedicated webpage to provide the latest information. We will continue to provide updates via this site as services are restored and additional information becomes available.

Third parties that have helped other hospitals address similar issues have been engaged to assist in our response and investigation. Our teams are working around the clock to safely restore systems as quickly as possible.

We appreciate your patience. It remains our mission and our goal to ensure our patients continue to receive the best care.

UMC has made progress throughout the weekend to restore certain services resulting from the recent cybersecurity incident. Our healthcare facilities remain open across all access points including Emergency Centers and Urgent Care Clinics. UMC’s Emergency Center is now accepting patients via ambulance. However, out of an abundance of caution, the Emergency Center continues to divert a select number of patients until all UMC resources are fully functioning. Additionally, UMC Physicians Clinics remain open as regularly scheduled.

Patient care and safety remain our top priorities, and we continue to focus on minimizing any disruption to our patients and critical services.

We continue to diligently work to progress on our restoration and recovery efforts. Our teams are working around-the-clock, with the assistance of third parties, to investigate and respond. The investigation into this incident remains ongoing. We will continue to provide the necessary updates to our patients and community as we learn more.

Thank you for your continued support during this time. We are dedicated to continuing to provide the best care that we can to our patients and resume normal operations as quickly and safely as possible.

UMC continues to work around the clock with the assistance of our third-party firms to restore services securely and safely across our network. We expect to make substantial progress throughout the next few days.

UMC’s phone systems are now operating normally across the organization. Our healthcare facilities remain open and are providing safe care across all access points including Emergency Centers and Urgent Care Clinics. UMC’s Emergency Center continues to accept patients via ambulance, and now only a select number of patients are being diverted. Additionally, our new 24/7 Urgent Care Clinic at Health & Wellness Hospital was able to proceed with its scheduled official opening on October 1^st and is accepting patients for care.

The investigation into this incident is ongoing. We remain committed to minimizing any disruption to our patients and will continue to keep our patients and community updated on our progress.

We would like to thank our patients and community for your ongoing support during this time. Our priority remains providing exceptional care to our patients, and our teams are working diligently to restore full operations as safely and quickly as possible.

UMC is pleased to announce that we have restored our Electronic Health Record system across all UMC locations as well as our Find-a-Physician page on the website. We are working diligently on restoring patient facing systems, as well as internal programs for patient care. Patients can now access and communicate with UMCP Clinics through the MyTeamCare patient portal. We continue to make significant progress restoring services securely and safely across our network.

UMC’s Emergency Centers continue to accept patients via ambulance, and only a select number of patients are being diverted. While these are important milestones in our recovery process, our investigation into the nature and scope of this incident remains ongoing, and we continue to work alongside third-party firms to safely restore full operations. We would like to thank our patients and community for their continued patience and understanding. We greatly appreciate the dedication of our UMC team and the support from our community during this time and will continue to provide updates as we make further progress.

Yes. Our healthcare facilities are open across all access points including Emergency Centers and Urgent Care Clinics. Additionally, UMC Physician Clinics are open as regularly scheduled. 

Importantly, UMC’s Emergency Centers are fully off diversion, and we are now accepting all patients locally & regionally by ambulance.

Yes, all UMC clinics are open as regularly scheduled, and we continue to see patients as normal.

Our Emergency Center continues to treat patients. Importantly, UMC’s Emergency Centers are fully off diversion and we are now accepting all patients via ambulance at this time.

UMC healthcare facilities and UMCP clinics are also open and we continue to see patients as normal. However, due to the incident, a limited number of services remain on downtime procedures. If you have specific questions about your treatment, please contact one of our care sites (i.e. Clinic, Radiology, Outpatient Surgery, etc.) or your provider directly by following the links below.

UMC’s Emergency Centers are fully off diversion and we are now accepting all patients via ambulance at this time.

Yes. The Medical Records department is open and releasing records. Hospital record requests that include dates of services administered between 9/26/24 – 10/8/24 may not yet be immediately available or complete. However, we anticipate records for those dates to be fully available shortly.

UMC’s phone systems are operating normally across the organization.

UMC healthcare facilities are, and we continue to see patients as normal. If you have questions regarding your appointment, please contact your provider or appointment location directly by following the links below.

Our operations are largely restored, and we continue to see patients as normal. There are a limited number of services that remain on downtime procedures.

UMC Health System detected unusual activity within our IT systems on September 26, 2024. Immediately after detecting this activity, our teams launched an investigation and took steps to proactively disconnect our systems to contain the incident. Through the ongoing investigation, we determined that the unusual activity was connected to a ransomware incident. UMC healthcare facilities remain open for existing inpatients, and UMCP clinics also remain open. Diversions have been lifted across all access points. UMC’s Emergency Centers are accepting all patients locally & regionally via ambulance. Third parties that have helped other hospitals address similar issues have been engaged to assist in our response and investigation. Our operations are largely restored and we continue to see patients as normal.

Yes, you can visit your family and friends in our hospital. However, to ensure the safety and comfort of all patients, we have specific visiting hours and guidelines. Please check our visiting hours section for details and remember to follow any health protocols in place. If you have any questions or need assistance during your visit, feel free to ask our staff. Thank you for being there for your loved ones.

Medical records can be viewed through the Patient Portal. Additionally, our Medical Records department is open and releasing records. Hospital record requests that include dates of services administered between 9/26/24 – 10/8/24 may not yet be immediately available or complete. However, we anticipate records for those dates to be fully available shortly.

You can contact a UMC Pharmacy by calling 806.472.6860 for guidance about your medications. If you require prescription refills, please visit the clinic location of your primary care provider. If you can, please bring a copy of your current medication list with you.