IT Outage

UMC continues to investigate and respond to an IT outage across our network. Our healthcare facilities remain open across all access points including Emergency Centers and Urgent Care Clinics. Additionally, UMC Clinics remain open as regularly scheduled.

However, out of an abundance of caution, we will continue to temporarily divert incoming emergency and non-emergency patients via ambulance to nearby health facilities until this issue is resolved. We are making accommodations wherever possible to minimize any disruption to our patients and our critical services.

Our investigation into this incident remains ongoing and will take time to complete. In the meantime, we are standing up this dedicated webpage to provide the latest information. We will continue to provide updates via this site as services are restored and additional information becomes available.

Third parties that have helped other hospitals address similar issues have been engaged to assist in our response and investigation. Our teams are working around the clock to safely restore systems as quickly as possible.

We appreciate your patience. It remains our mission and our goal to ensure our patients continue to receive the best care.

UMC has made progress throughout the weekend to restore certain services resulting from the recent cybersecurity incident. Our healthcare facilities remain open across all access points including Emergency Centers and Urgent Care Clinics. UMC’s Emergency Center is now accepting patients via ambulance. However, out of an abundance of caution, the Emergency Center continues to divert a select number of patients until all UMC resources are fully functioning. Additionally, UMC Physicians Clinics remain open as regularly scheduled.

Patient care and safety remain our top priorities, and we continue to focus on minimizing any disruption to our patients and critical services.

We continue to diligently work to progress on our restoration and recovery efforts. Our teams are working around-the-clock, with the assistance of third parties, to investigate and respond. The investigation into this incident remains ongoing. We will continue to provide the necessary updates to our patients and community as we learn more.

Thank you for your continued support during this time. We are dedicated to continuing to provide the best care that we can to our patients and resume normal operations as quickly and safely as possible.

Yes. Our healthcare facilities remain open across all access points including Emergency Centers and Urgent Care Clinics. Additionally, UMC Physician Clinics remain open as regularly scheduled. Due to the incident, certain departments / providers are on downtime procedures. We are accepting patients via ambulance and only diverting a very select number of patients until all of our resources are fully functioning. If you have questions about an upcoming appointment, please call or check with your provider.

Yes, all UMCP clinics are open as regularly scheduled; however, they are not operating as normal.

• Patients may encounter delays
• Please bring your medical prescriptions list with you
• Non-emergent labs and radiology will be delayed
• Access to clinics via phones and the portal are not guaranteed, so please come to the clinic for assistance.

Our Emergency Center continues to treat patients. We are accepting patients via ambulance and only diverting a very select number of patients until all of our resources are fully functioning.

UMC healthcare facilities remain open and UMCP clinics also remain open. However, due to the incident, some departments / providers are diverting or are on downtime procedures. If you have specific questions about your treatment, please contact one of our care sites (i.e. Clinic, Radiology, Outpatient Surgery, etc.) or your provider directly by following the links below.

UMC is actively contacting patients with instructions, who have been scheduled for upcoming appointments. However, if you have questions, please contact your provider or appointment location directly by following the links below.

We do not currently have an estimated timeline for full restoration of services. We have implemented downtime procedures and accommodations wherever possible in order to minimize any disruption to our patients and our critical services. We continue to carefully evaluate our operations with patient safety in mind. We will only restore services once it is deemed safe to do so.

UMC Health System recently detected unusual activity within our IT systems. Immediately after detecting this activity, our teams launched an investigation and took steps to proactively disconnect our systems to contain the incident. Through the ongoing investigation, we determined that the unusual activity was connected to a ransomware incident. UMC healthcare facilities remain open for existing inpatients and UMCP clinics also remain open. We are accepting patients via ambulance and only diverting a very select number of patients until all of our resources are fully functioning. Third-parties that have helped other hospitals address similar issues have been engaged to assist in our response and investigation.

Yes, you can visit your family and friends in our hospital. However, to ensure the safety and comfort of all patients, we have specific visiting hours and guidelines. Please check our visiting hours section for details and remember to follow any health protocols in place. If you have any questions or need assistance during your visit, feel free to ask our staff. Thank you for being there for your loved ones.

Medical records can be viewed through the Patient Portal. However, at this time, we are unable to provide paper copies.

You can contact a UMC Pharmacy by calling 806.472.6860 for guidance about your medications. If you are needing prescription refills, please visit the clinic location of your primary care provider. If you can, please bring a copy of your current medication list with you.