EMS Dispatchers Play Key Role in Transfer Approval Process

The hard work of EMS dispatchers is helping regional trauma patients gain timely access to UMC.

A revamped process for accepting regional trauma patients gives approval capabilities to EMS dispatchers. Previous protocol required referring physicians to speak with receiving physicians at UMC before a transfer could be approved. Now EMS dispatchers automatically approve transfers for trauma patients, lowering the approval time to just a few minutes.

Through HipLink, the dispatchers send the on-call trauma physician essential details about the patient's injury, vital signs and other pertinent medical information.

"Because of that, trauma patients are able to leave the [regional] facility and get here quicker," said Renee Sandefur, Division Chief at UMC EMS.

The shorter transfer approval time for trauma also means EMS dispatchers have more time to focus on medical 9-11 calls Р and at any given moment, EMS dispatchers may be fielding multiple regional and 9-11 calls.

"All of my dispatchers are extremely good at multi-tasking," Sandefur said. "You have to be able to do that."

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