Seven Years of the Top 10 percent of Hospitals

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UMC has achieved the Healthgrades 2019 Outstanding Patient Experience Award. This distinction recognizes UMC as being among the top 10 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading online resource for information about physicians and hospitals.

We are proud to say this is the seventh consecutive year we have achieved this award.

Healthgrades evaluated 3,449 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2017 through December 2017, to identify hospital performance.Of those hospitals evaluated, 434 hospitals outperformed their peers to achieve this distinction. We are proud to say this is the seventh consecutive year we have achieved this award

“The patient experience is a direct reflection of patient trust,” said Aaron Davis, UMC Chief Experience Officer. “It’s what separates us from our competition both locally and nationally. Receiving this award speaks to the strength of our culture, staff engagement, and quality of care. We rely heavily on the hard working employees of UMC to provide patient-centered, personalized care for all that choose our health system. We are honored to be recognized, again, and blessed to have such devoted employees and loyal patients.”

Healthgrades evaluated hospital performance by applying a scoring methodology to nine patient experience measures. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to friends or family.

View Healthgrades hospital quality methodologies.

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