UMC has achieved the Healthgrades 2019 Outstanding Patient Experience Award™. This distinction recognizes UMC as being among the top 10 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading online resource for information about physicians and hospitals.
Healthgrades evaluated 3,449 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2017 through December 2017, to identify hospital performance. Of those hospitals evaluated, 434 hospitals outperformed their peers—based on their patients’ responses—to achieve this distinction.
“The patient experience is a direct reflection of patient trust,” said Aaron Davis, UMC Chief Experience Officer. “It’s what separates us from our competition both locally and nationally. Receiving this award speaks to the strength of our culture, staff engagement, and quality of care. We rely heavily on the hard working employees of UMC to provide patient-centered, personalized care for all that choose our health system. We are honored to be recognized once again and blessed to have such devoted employees and loyal patients.”
Healthgrades evaluated hospital performance by applying a scoring methodology to nine patient experience measures, using data collected from a 32-question experience survey from the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to friends or family.
“These awards are driven directly by patients’ feedback, giving them a voice in helping to improve the hospital experience while also helping other consumers make more informed healthcare decisions,” said Brad Bowman, M.D., Chief Medical Officer, Healthgrades. “We’re proud to recognize the hospitals around the country that receive the Outstanding Patient Experience Award for their commitment to providing exceptional patient experiences and always striving to put the patient first.”
View Healthgrades hospital quality methodologies.
UMC Health System has developed a strong and enduring culture, adhering to the motto Service is Our Passion, our ‘why.’ This sustains UMC as the employer of choice—consistently ranking among the best places to work in Texas by the Best Companies Group – and the provider of choice – ranking among the top 10 percent of hospitals in the nation for patient experience by HealthGrades.