Level Five Leadership: Continuing the Vision of UMC Physicians


Cheryl Clark, Executive Director TeamChoice, Facilitator of Level Five Leadership

On the path to management, UMC Physicians offers an opportunity to be selected for a Level 5 Leadership course, an intentional training useful in both clinics and departments throughout our organization. The goal of this 9 to 12-month course is to teach participants specific, actionable behaviors that will improve managers’ leadership abilities and department outcomes.

The topics addressed during the course include:

  • How to give feedback
  • Intentional one-on-one meetings with your staff
  • Best practices for Performance Reviews
  • Time Management
  • Generational Expectations in the Workplace

UMC Physicians understands that the title Best Place to Work and the Best Place to Receive Healthcare requires us to commit to building successful leaders through programs like Level 5 Leadership.

Kim Clements, Practice Manager, UMC I-27 Medical Center
As a clinic manager, I sometimes focus on the urgent and not the important. I forget the importance of “sharpening the saw” as it relates to work. L5L has provided me an opportunity to sharpen the saw. It has reminded me to value the “important” (leadership as it relates to the staff) over the “urgent”. It has provided me with management tools to effectively perform my work and drive our team toward success. I have truly valued the opportunity to learn from, and with, my peers as well as get to know them better. Our organizational leadership recognizes the effectiveness in focusing on developing leaders within our company. I recently had an opportunity to incorporate hiring tactics I learned in a recent interview, and it made all the difference!

Bill Paulk, Director, Director of Business Support Services
One of the main benefits of attending L5L courses has been the toolkit of resources for problem solving.  In my role, I oftentimes interview potential candidates for various positions within the company.  A couple of the sessions in L5L deal directly with how to effectively screen, interview and choose the right candidate for a given role.  Getting to take these courses with other leaders at the same time helped facilitate discussions using real life examples to share and learn from our successes and even our failures.  I have benefited greatly listening to podcasts from Manager Tools through L5L on hundreds of different leadership topics.  The Manager Tools team gives very practical advice that I can implement into my daily routine and I greatly appreciate that. 

Monica Beardemphl, Practice Manager, UMC Orchard Park Family Medicine
Level 5 Leadership provided me fellowship with my peers in an environment that encourages ongoing discussion. I saw different management styles, various viewpoints, and how others implement processes within their own clinic. Level 5 also gave me the time to develop professional relationships with managers from different parts of the organization who I might not otherwise engage with on a daily basis. This has been so valuable to me.

My biggest take away from Level 5 has been how I conduct O3’s with my staff. The podcasts and discussions have supplied me with excellent practices on how to maximize the time that I have with each employee. Developing trust with my direct reports is a priority and conducting O3’s regularly allows me to focus on those relationships.

Jesus Cazares, Jr., Practice Manager, UMC West Texas Heart Surgery Group
All people in a leadership position should take this course, regardless of how small or large the oversight may be. The leadership skills and training taught through this year's program has helped me tremendously. The most important take away for me was the module on how to best implement one-on-one meetings with your direct reports. Having these types of meetings on a regular basis with the proper documentation, duration for each employee and supervisor, and follow-ups has helped me gauge direct reports’ overall perception of their work. This insight helped change some of our processes in these meetings and allows me to better gauge what the employees need from me, and the company, to help them perform well. 

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