UMC received the Healthgrades 2021 Outstanding Patient Experience Award™, and we cannot be more excited! This means, out of over 3,000 hospitals, UMC Health System is among the top hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects patients and providers.
For this annual analysis, Healthgrades evaluates patient experience surveys that were submitted to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2019 to December 2019. The survey is 29 questions, focusing on the patient's overall perspective of their care in the hospital. Question topics range from cleanliness and noise levels in patient rooms to medication explanations, and hospital staff responsiveness to patients’ needs.
Eighty percent of patients say they would “definitely" recommend UMC, and that is 10 percent above the national average!
“The patient experience is a direct reflection of patient trust,” said Aaron Davis, UMC Chief Experience Officer. “It’s what separates us from our competition both locally and nationally. Receiving this award speaks to the strength of our culture, staff engagement, and quality of care. We rely heavily on the hard-working employees of UMC to provide patient-centered, personalized care for all that choose our health system. We are honored to be recognized, again, and blessed to have such devoted employees and loyal patients.”
UMC was one of the 417 hospitals who outperformed their peers to achieve this award. Thank you for making UMC an amazing health system!
Check out our latest stories of exceptional patient care in our 2021 Annual Report here.