The UMC EMS communications center is one of only 189 communications centers worldwide to achieve recognition as an Accredited Center of Excellence by the International Academies of Emergency Dispatch. The IAED is the world’s leading standard-setting and certification body for emergency dispatch.
Comprised of three allied academies for medical, fire, and police dispatching, the IAED supports first responder-related research, unified protocol application, legislation for emergency call center regulation, and strengthening the emergency dispatch community through education, certification, and accreditation.
One of the most significant official recognitions of the academy is communications center accreditation. Accredited Centers share a common goal of improving public care and maximizing the efficiency of 911 systems. Based on a total quality management process, dispatch and communications centers can attain “Center of Excellence” designation by demonstrating superior performance in training, quality assurance and improvement processes and/or management, and very high compliance to protocol. UMC’s center achieved accreditation in January 2017.