Patient Experience-Related Performance Results

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Patient Experience Rank

Patient Experience Rank: There are more than 140 agencies in the EMS Survey Team database, the nation’s largest provider of EMS patient satisfaction surveys.  Each EMS agency in the database provides their patients with an opportunity to provide feedback about their experience using a standardized survey tool that is email, mailed or texted to the patient.  The data below summarizes how the patient experience at UMC EMS compares to the patient experience at other EMS agencies in the database.

Results of Patient Satisfaction Survey  
   
UMC EMS Rank  
2018 Within Database Like Size Services
January37/143 12/43
February23/145 2/43
March49/145 15/43
Q1 39/145 11/43
April71/146 21/43
May39/147 9/43
June54/147 15/45
Q2 53/147 16/45
July  
August  
September  
Q3   
October  
November  
December  
Q4   
2018 Year End Rank  
   
* Compiled from Standard Monthly EMS Survey Team Report  

Key:

  • Within the Database – this number is UMC EMS’ rank score when compared to all the EMS agencies in the database
  • Like Size Services – this number is UMC EMS’ ranks score when compared to EMS agencies in the database of similar size and annual number of 911 EMS responses 


Patient Experience Mean Score

EMS Survey Team compares EMS agencies within their database by calculating a mean score.  The mean score represents the average score for all questions from all of the patient satisfaction surveys received within a time period.  An agency’s mean score is compared to the mean score of the database to determine the agency’s rank.  It is also a good measure of the patient’s experience provided by an agency when compared to the patient experience provided by other agency’s within the database.  UMC EMS’ mean score is provided below along with the database mean score to allow comparison. 

Results of Patient Satisfaction Survey  
   
UMC EMS Mean Score  
2018UMC Mean ScoreDatabase Mean Score
January93.8792.82
February94.7992.93
March93.3192.96
First Quarter Average93.9492.91
April91.2592.63
May93.8392.75
June92.3992.82
Second Quarter Average92.4192.73
July  
August  
September  
Third Quarter Average 
October  
November  
December  
Fourth Quarter Average  
2018 Year End Score  
   
* Compiled from Standard Monthly EMS Survey Team Report  
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