Patient Advisory Council

The customer is always right ... right? So, why not listen to them in order to improve your business?

That’s the idea behind the UMC Patient Advisory Council – a group of former patients and key staff members charged with making the next patient’s experience better than the last.

The concept of a Patient Advisory Council began in the UMC Southwest Cancer Center. A group of cancer patients said they found the name of the street leading to the facility – Cancer Center Drive – depressing. Some said they felt anxious each time they looked for the sign off 10th Street. Instead, they said, UMC should rename the street to something inspirational and uplifting. Today, Hope Lane leads patients to the healing treatment found at the SWCC.

Now, the council includes former patients of our inpatient departments, Southwest Cancer Center, and (parents of) pediatric patients. They meet quarterly to discuss improvement needs and offer insights to better patient experience and satisfaction throughout the entire hospital. Members serve full-year terms and represent diverse patient demographics.

Victories, even minor ones, continue to be achieved by our relationships with our loyal patients, guests and employees. If you are interested in joining, please take time to fill out an application.

Council Primary Contact:
Landon Hood, Manager – Service Development
Office: 806.775.8749
Fax: 806.775.8752

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