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Due to local and national events, and to feedback on employee satisfaction surveys, we have evaluated our security needs, resources and responsiveness. As a result, UMC has done extensive research and consulted with security experts who work with hospitals and other high-risk organizations. All of this has led to an improvement strategy for UMC Security.

Improvement 1: Currently, Lubbock Police Department (LPD) officers must respond to city concerns over UMC concerns. This sometimes leaves us without armed protection. For this reason, we will transition from contracting off-duty LPD officer coverage to establishing our own team of certified officers, who will cover all areas of the hospital. These individuals will be Level IV Personal Protection Officers, armed and licensed through the Texas Department of Public Safety Private Security Bureau and certified through extensive training. They will wear full armor and carry firearms to protect everyone at UMC. We have also shifted responsibilities so security guards will no longer drive the shuttle during the day.

Improvement 2: UMC has entrusted the leadership of these security efforts to Neal Brumley, Director of Security. He served over 33 years in law enforcement and retired as a Captain from the Lubbock Police Department. He earned his master’s degree in criminal justice and has received many other certifications and schooling that make him the best person for this position. You can read more about him in Mark’s letter (linked below). Neal is collaborating with security staff and hospital staff to obtain feedback on what is going well and where improvements need to be made.

Additional enhanced security measures underway:

Implementation of a Community Policing Model to keep in line with our SIOP (Service is Our Passion) culture to:

  • build relationships and trust with hospital staff through rounding
  • promote collaboration and teamwork
  • “V” placed in medical record/wristband of a violent/aggressive patient
  • “I” placed in medical record/wristband of sexually inappropriate patients so others are alerted
  • Light at the room door of a “V” or “I” patient to notify staff who do not access the medical record.
  • EC construction to separate desk and triage areas from waiting room
  • Revised signage in public areas

Upcoming changes to enhance hospital safety:

  • Addition of two security dispatchers to:
    • answer calls for security services and dispatch appropriate staff
    • answer calls for shuttle service and dispatch a shuttle as needed
    • monitor security cameras and panic alarms
  • Twelve full-time employees for armed security officer positions and upgrading nine current full-time employees to armed security officer positions
  • Approximately 60 additional panic buttons
  • Approximately 80 HD surveillance cameras

“I am excited about the security changes,” Neal said, “because they demonstrate the commitment that UMC senior leadership has made to providing for the safety and security of the UMC employees, patients and visitors. This type of commitment they have is one of the many reasons that UMC is the best place to work.”

To make sure you, as employees, feel equipped we also offer an internal Work Place Violence Training Course. Through this course attendees learn de-escalation techniques, escapes from grabs and holds, group take-downs and more. The next class is December 10, 8:30AM-5PM in the South Basement Classroom. Signups are on the intranet. Also, in January is a full week of training for employees who might respond to a disruptive person call. For more information on either of these classes contact Nursing Education at 806.775.8980.

“Thank you for speaking up about your security concerns.”

This transition is a significant change, but it is one we are more than willing to make! We look forward to making UMC a safe place for you and others.

Read UMC CEO, Mark Funderburk’s letter with more details on this by clicking here.

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