Sharing Success Letter

Dear UMC Staff,

Thank you very much for your work, contribution and passion as we celebrated 40 years of service.  We have many things to celebrate as 2018 draws to a close. On behalf of your Admin Staff, I owe you a great deal for your commitment to our hospital. By serving each other, you keep our culture, Service is our Passion alive. On Friday, December 21st your Sharing Success Retention Bonus will reward eligible employees 20 hours of pay plus loyalty hours, and eligible part-time employees 10 hours plus loyalty hours.

Service:  Service is Our Passion defines our culture…it is our “why” at UMC. That will never change. Our patients don’t come to us just for WHAT we do…they are loyal to UMC for WHY we do it! Your attention to service has ranked UMC nationally in the top 5% for patient experience. Press Ganey named UMC one of the top 3 academic medical centers in the country, along with MD Anderson and UCLA Medical Center. Patients and visitors feel Service Is Our Passion through every interaction.

Quality:  UMC received Magnet Designation this year – signifying excellence in nursing and terrific support from every one of you. We are on the journey to become a highly reliable organization as we a) wage war on variation, b) standardize clinical processes and c) drive toward ZERO preventable harm in 2019.

Stewardship: Your ideas to reduce waste resulted in over $5.3 million saved in the 2018 Waste Walk, 10% of which will be added to your Sharing Success. UMC is an incredible VALUE to Lubbock and the entire region – thank you for owning this business, for being a good steward. Stay vigilant.   

Teamwork:  Once again, Texas Monthly named UMC a Best Company to Work for in Texas. This is the 11th straight year UMC has received this honor. Employee recognition (Manage Up) more than doubled in 2018 as we taught and modeled Respect for the person behind the badge.

Growth:  The trusted UMC brand continues to strengthen across service lines and UMC is now the market share leader. We have opened new beds, an Ambulatory Infusion Center, a second wing at the Business and Technology Center, and broken ground on a new inpatient rehab hospital, to open summer 2019.

Sharing Success Measurement Full Time Payout
Patient Safety Patient Harm – Decreased by 26 harm events
Press Ganey: Did Staff Wash Their Hands? = 81st percentile Patient Flow: Time of Discharge from UMC: 2:28pm
Service HCAHPS: Zero measures green for a least 2 quarters 0
Finance Hospital Operating Margin = 2.54%
Savings – Waste Walk 2018: $5,310,250
x 10% = $531,025 added to Sharing Success
  Total Payout for Full-Time 20 hrs + loyalty hrs

Your work proves Service is our Passion. I hope you and your family enjoy a blessed holiday season.


Mark Funderburk

How are hours earned?

Patient Harm – Reduce total number of: Falls with Injury;
Pressure Ulcers, CLABSIs, CAUTIs, & Surgical Site Infections
Baseline: 203 in 2017 (1st three quarters)
Hours possible
Reduce by 05% or 10 harm events 1
Reduce by 10% or 20 harm events 3
Reduce by 12% or 24 harm events 5
Reduce by 18% or 36 harm events 8

Press Ganey inpt satisfaction: Did staff wash their hands?
(2017 rate = 85th percentile)
Hours possible
87th percentile 1
90th percentile 5
95th percentile 8

Patient Flow: Avg. Time of Discharge (2017 baseline = 2:30 pm) Hours possible
30 minutes earlier (2:00 pm) 1
1 hour earlier (1:30 pm) 3
1.5 hours earlier (1:00 pm) 5

9 HCAHPS (Inpt Satisfaction): Goal ≥ CMS benchmark at least 2 qtrs Hours possible
Rate hospital 0-10 2
Communication with nurses 2
Responsiveness of hospital staff 2
Communication with doctors 2
Hospital environment 2
Pain management 2
Communication about medicines 2
Discharge Information 2
Care Transitions 2

Hospital Operating Margin % = Operating Income /Operating Revenue
Ex: Op Margin of 3% = Op Income of $0.03 is made on each dollar of Op Revenue we collect
Hours possible
Greater than or equal to 1.0% and less than 1.5% 3
Greater than or equal to 1.5% and less than 2.0% 5
Greater than or equal to 2% 8

FTEs per Adjusted Occupied Bed (2017 baseline = 5.56) Hours possible
5.50 3
5.45 5
5.42 8

Through 2018, 10% of all savings pulled from Waste Walk 3.0 will be added to Sharing Success and distributed in December. Drive out waste. Hours possible
10% of all implemented savings
Best Companies to Work for in Texas 2022
HG Outstanding Patient Experience 2022
Best Hospitals Women's Choice Award for Patient Experience, Mammogram center, Cancer Care, and Women's Services 2022
Magnet Recognition Logo CMYK [png]