Because of your continued dedication and success, UMC was once again named one of America’s 100 Best Hospitals for Patient Experience by the Women’s Choice Award®. UMC ranks 29 out of almost 500 major hospitals!
Patients today are more involved in their care and demand a greater experience throughout their entire journey of care, putting more pressure on you to find ways to become more patient centered to meet these demands. But you continue to face the task and succeed in doing what many others cannot.
“Hospital choice is a critical decision, particularly for women, who make over 80% of healthcare decisions, and providing a great experience for her throughout her patient journey is a win-win for all involved,” said Delia Passi, founder and CEO of the Women’s Choice Award. “Our designation makes it easier for her to choose a hospital where she and her family are more likely to have a better experience and outcome.”
The methodology used to select UMC as one of America’s 100 Best Hospitals for Patient Experience is unique in that it evaluates specific Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results along with primary research about women’s healthcare preferences.
The Women’s Choice Award collects the data for the following HCAHPS survey measures and uses a weighted average to award the best hospitals for patient experience:
- Effective communication with nurses and doctors
- Responsiveness to requests for help
- Providing patient recovery information
- Explanation about medications before being administered
- Bathroom and room cleanliness
- Peacefulness of room at night
- Patient recommendation rating
For more information on America’s 100 Best Hospitals for Patient Experience, visit womenschoiceaward.com/best-patient-experience
