In the wee hours of April 13, 2019, my husband Tim was horse playing with our youngest son Isaac when Isaac accidently caught my husband in the eye as they were “boxing.” Tim many years ago had a corneal transplant in that eye, and the blow partially dehisced that transplant along the incision line and severely damaged his lens. So you know, my husband had an eye injury to his other eye many years ago, so this injury has essentially blinded him for the time being. I took him to the ED here in Odessa, and while we are a level IV, I knew that we didn’t have any emergency eye specialists here and that we would likely be emergently transferred for higher level of care; that we were. My husband arrived to your facility the morning of the 13th, and was taken, within a couple hours, to your OR. We were then taken to your observation for overnight stay due to my husband’s co-morbidities.
The reason I am emailing is because I wanted you to know how exceptional the care we received from your staff was; and you know from our relationship, when I was CNO at Lubbock Heart, I know what good care looks like. While I would rather none of this happened, when it did, I was so glad we were in your hands. We had such wonderful nurses and nursing support staff: Audra our nurse in the EC, and Amanda who was the tech. Missy the OR transporter was so positive and sweet, Rachel in the OR, Audrey in PACU, Lori on the observation unit Saturday day shift, Tamika who was the tech that day, Jami the charge nurse both Saturday and Sunday, Sindu Saturday night, Yesenia, the tech on Saturday night, Regina the night charge nurse, and then Tammy and Yesenia Sunday day shift before we went home. Every single one of these nurses made us feel not just cared for but cared about in a myriad of ways, both big and small. I cannot thank them enough for the care they gave us and you enough for the leadership that created such an environment.
Unfortunately, we had to make the long drive back to Lubbock last Monday as he started bleeding into his eye again, and spent time in the EC again. Jenny was the nurse, Gerald the PA, and David was the triage nurse again, they were all just wonderful.
My Tim is going to have a long course of treatment, so we will be darkening your doors again possibly as soon as this week for additional surgeries and follow-up care. I have no hesitation in coming back as a matter of fact when Dr. Reppa asked if we would like her to transition his care to someone in Odessa, we said, “no we want to stay with you and with UMC until we get through this!”
Please also forward to the TTUHSC folks how very exceptional Dr. Reppa is. As you know, after being around the block a few times as a nurse, you realize physicians are human, and when it comes to those you love, trust does not come easily. From the moment I met her, I knew my husband was in the best hands. She was caring, compassionate, and really knows her stuff. She was also not just concerned about my husband’s immediate trauma, but his long-term functioning, and put a plan in place from day one to return him to a functional, seeing, life. She offered referrals and resources if we needed them for our son, who I am sure you can understand is nearly as traumatized from this as his father is.