To enrich the culture of UMC by promoting inclusion and building on the strengths of everyone.
Providing Outstanding Service Across Cultures
Quality customer service meets the needs of our patients and visitors in ways that have value and meaning to them. MultiCultural Service (MCS) goes a step further in recognizing that needs and expectations may vary across cultures. Providing the same
quality service to all customers frequently means adapting our personal delivery style and usual business practices to meet individual's needs.
In 2008, UMC began placing a strong emphasis on building an inclusive culture. The first step was to create an Inclusive Culture Council. The purpose of the Council is to support and guide the diversity and inclusion process at UMC Health System. Working
with the Inclusive Culture Executive Committee, the Inclusive Culture Leadership Committee, the UMC Health System Senior Leadership Team, and the Board of Managers, the Council has and will continue to create strategies and initiate action to achieve
a fully diverse and inclusive workplace and workforce that addresses the needs of the hospital.
If you would like to be a part of UMC Health System’s Inclusive Culture Committee, please contact any of the current committee members and ask how you can get involved.
Download the UMC Inclusion Training