Frequently Asked Questions



How do I access MyTeamCare?

Go to or, click on the Access MyTeamCare tab at, or download the HealtheLife mobile app on your iPhone or Android device.

Are my personal medical records safe online?

Your health information is private and secure. It can only be accessed with the password you choose.

How do I sign up for MyTeamCare?

At your next clinic visit with a UMC or Texas Tech Physician, ask the front office staff to generate an activation code for your personal MyTeamCare account via e-mail to activate your online account.

After entering the code, click the “Sign-Up Now” button and complete the online self-enrollment by entering the requested information. The information you provide is confidential and processed securely through MyTeamCare.

You can also self-enroll into MyTeamCare without an invitation by visiting

Where can I find my Medical Record Number (MRN)?

Your Medical Record Number (MRN) can be found on your billing statement, appointment reminder, or your last clinic visit summary.

Why can’t I see my most recent test results?

It may take several days or weeks for your most recent test results to be processed and reported to your provider. If you feel your most recent test results should be available in MyTeamCare, please contact your provider’s office.

Can I activate MyTeamCare for a family member?

MyTeamCare gives parents or legal guardians of minors (under 18 years of age) access to their children’s medical records. For more information, please ask the front office staff at their pediatrician’s office at their next appointment.

Is there a monthly charge to use MyTeamCare?

No! MyTeamCare is a complimentary service to our patients.

How can I reset my MyTeamCare password?

Click “Forgot Password” on MyTeamCare and enter the requested information.

For additional MyTeamCare account questions, support is available any time at 1.877.621.8014

Best Companies to Work for in Texas 2017
Outstanding Patient Experience Award Healthgrades
2017 Women's Choice Award
Best Regional Hospitals U.S. News 2015