Patients & Visitors Patient Portal

Your Health – Right When You Need It

UMC now utilizes MyChart to give you even more convenient access to your health information and care team. Through MyChart, you can view test results, manage appointments, pay your bill, request prescription refills, and communicate directly with your providers, all from your computer or mobile device.

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UMC + Texas Tech Physicians
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MyTeamCare is now read-only. All online patient activities will need to be done through the MyChart portal above. Account access and history to MyTeamCare will remain available through December 31st. Sign In to MyTeamCare

MyChart Perks

  • Pay Your Bill – Review account balances and securely pay online.
  • Manage Appointments – Schedule, reschedule, or cancel appointments. View past and upcoming appointments.
  • Request Prescription Refills – Review, refill, and request your prescriptions.
  • Find a Doctor – Many of our providers and specialists are available to schedule through MyChart or Find a Doctor.
  • Access Medical History – Review test results, immunizations, visit summaries, and next steps.
  • Message your Doctor – Get answers to your medical questions by securely chat with your medical team.

FAQs

View commonly asked questions below or visit the full list of MyChart FAQs here.

  • What is MyChart?

    MyChart offers personalized and secure online access to your medical records. It enables you to manage and receive information about your health. With MyChart, you can:

    Schedule medical appointments.
    View your health information, including medications, allergies, test results, and more.
    Request medication refills.
    Access resources for trusted health information.
    Message your care team.

    For more information about MyChart, check out https://www.mychart.org/features.

  • How do I sign up?

    There are several different methods of MyChart signup that might be used by different departments across your healthcare organization:

    • Clinic staff might sign you up directly while you’re at the front desk or in the exam room.
    • You might receive a MyChart activation code on your After Visit Summary or on a billing statement.
    • You might receive a text message or email with an activation code when you come in for a visit.
    • You might be able to use self-signup online to create a MyChart account by matching your information against what is on file in your medical record or with third-party identity verification.
  • I already have an existing MyChart Account, how do I link accounts?

    Disclaimer: UMC has moved from MyTeamCare to MyChart. Access to MyTeamCare will be terminated on 12/31/26.If you’ve been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:

    Allergies
    Care team
    Health issues
    Medications
    Messages
    Test results
    Visits

    To view this information, you must link your account. Check out our video tutorial on how to do this.

  • Can I view a family member’s medical record in MyChart?

    Yes, you can. MyChart proxy access allows you to access the medical records of your family members and others you care for, with their permission. You must be at least 18 years old to have proxy access to another person’s medical record.

    You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Friends and Family Access page in MyChart.

  • What will happen to my access with MyTeamCare?

    Starting February 21st, MyTeamCare will be “Read Only”. Patient tests, visits, etc. Will be transferred to MyChart. Results may not populate until after the first visit.

  • How do I protect myself from MyChart scams and fraud?

    Scammers sometimes try to trick patients by using the MyChart name or logo to make emails, text messages, phone calls, and websites look official. Some might try to steal your login information or promise free gifts if you enter payment details. A few simple habits go a long way toward keeping you safe. Always remember: stop and check if it doesn’t feel right.

    How to protect yourself:

    • Check the sender and the web address. Before you click a link, enter login information, or provide payment details, look closely at the sender’s full email address and the complete website URL. Small misspellings and extra words are common signs of a fake. Each healthcare organization has its own URL for MyChart. You can look up your healthcare organization’s official MyChart website using the search tool at mychart.org. MyChart.com, MyChart.org, and Epic.com are all official Epic websites.
    • When in doubt, ask. Not sure if a message or website is real? Don’t enter your login or payment info yet. Call your healthcare organization’s help desk first and ask.
    • Guard your password and verification codes. Epic and your healthcare organization will never ask for your password or verification codes. The only safe place to enter them is the MyChart website or app. No one should ask for them by phone, text, or email.
    • Keep your communications private. Epic and your healthcare organization will never ask you to change your email address or phone number to one you don’t control. Don’t forward messages from MyChart to others.
    • Be skeptical of “free” offers. Some messages promise free gifts or prizes, such as a “free first aid kit,” in exchange for your info. These are most likely scams. MyChart does not run giveaways.
    • Never run commands on your computer. MyChart will never tell you to press keyboard shortcuts or to run a command to “verify,” “fix,” or “unlock” your account.

    If you suspect you were a victim of fraud:

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