A pediatric social worker had been working for over two months, guiding a young patient’s mother in applying for disability for her child. During the application, there were several challenges, including language barriers and stringent processes required for approval. As a part of UMC’s Service
is Our Passion culture, Lorenzo intervened above and beyond expectations, alleviating barriers and assisting the patient’s mother side-by-side at the Disability Office, resulting in the eventual acceptance of the application and a lasting impression of UMC and its exceptional staff.