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A co-payment is a set fee the member pays to providers at the time services are rendered. Co-pays are applied to emergency room visits, hospital admissions, office visits, etc. The costs are usually minimal. The patient should be aware of the co-payment amounts prior to the date of service.

Deductibles are an amount, based upon your health plan, that is required to be paid out of pocket by you, the member, before an insurance provider will pay any expenses. For example, if a member policy contains a $500 deductible, the member must pay $500 out of pocket before the insurance carrier will pay benefits. Once the member has met their deductible, the carrier usually pays a percentage of the bill. The patient is liable for the unpaid percentage. Deductibles are yearly, usually starting in January.

Co-insurance is a form of cost-sharing. After your deductible has been met, the plan will begin paying a percentage of your bills. The remaining amount, known as co-insurance, is the portion due by the patient.

If you have services that are billed on a monthly billing cycle, you may receive multiple bills with the same account number; however, they are for different periods of time. The date of service will be listed on your bill.

For your convenience, your UMC Health System (hospital) and UMC Physicians (provider) bills are combined into one statement for visits beginning March 1, 2025. 

No – patients are sent bill summaries, however, to request an itemized statement, please call the UMC Billing Office: 806-761-0878 or 800-528-6033. Patients can also request an itemized bill through MyChart, and if signed up for SMS messaging, they will receive a text with a link to their itemized bill.

You may message your billing question to our office through MyChart by signing in and selecting the prompt for a billing question. You may also email your inquiry to ptacctg@umchealthsystem.com. If emailing, please include your name, date of birth, and account number for our office to assist you promptly.

Yes. You can contact our UMC Billing Office at 806-761-0878 or 800-528-6033 or via email: ptacctg@umchealthsystem.com.

Yes, our UMC Billing Office is here to assist you from 8:00am-5:00pm, Monday-Friday at 806-761-0878 or 800-528-6033 or via email: ptacctg@umchealthsystem.com.

Yes. Visit our website to learn more about these resources: https://www.umchealthsystem.com/patients-visitors/patient-financial-services/. You can also call our Financial Arrangement Office at 806-775-9045 or 1-866-888-3267 or set up a payment plan via MyChart.

If you are uninsured, our financial counselors are qualified to help determine Medicaid eligibility. If you do not qualify for Medicaid, we can review your financial status to determine if you qualify for the hospital’s Financial Assistance Program. Visit our website to learn more about these resources: https://www.umchealthsystem.com/patients-visitors/patient-financial-services/. You can also call our Financial Arrangement Office at 806-775-9045 or 1-866-888-3267.

A separate bill will be generated for professional services provided by the healthcare providers responsible for diagnosing and interpreting test results. Pathologists, radiologists, cardiologists, and other specialists perform these services and are legally required to submit separate bills. If you have questions about these bills, please call the number printed on the statement you received from them.

On occasion, your healthcare provider may send a lab specimen and/or biopsy to a UMC facility for analysis. When this occurs, you will receive a bill from UMC for that analysis. Typically, the provider will send your healthcare coverage information (if any) to the facility along with lab work, and the facility will bill your lab services directly to your insurance. If any information needs to be updated, please contact the number on the bill.

Most insurance plans require you to pay for a deductible and/or co-insurance. In addition, you could be responsible for non-covered services. Please contact your insurance company for specific answers to your questions. You may have out-of-pocket expenses.

One or more of the following may apply:

• The service you received was not covered under your insurance plan.
• You did not provide the correct insurance information at the time of service.
• The service you received was from a provider outside your plan network.
• You were not covered by your plan at the time of service.
• Your primary care provider did not process a referral for the services, or an authorization was not obtained prior to the services being rendered.

We encourage you to contact your insurance provider with further questions.

For an account to be billed as an inpatient service, there must be a provider order. The provider who ordered your services determined that your condition did not meet the requirements for an inpatient admission. The provider’s written order dictates whether we bill as an inpatient or outpatient.

There was an overpayment to your account. Either you paid too much on the account and/or your insurance paid at a later date and covered some of what you already paid.

If you have questions about your bill, or believe that it is incorrect, call our UMC Billing Office from 8:00am-5:00pm, Monday-Friday at  806-761-0878 or 800-528-6033 or via email: ptacctg@umchealthsystem.com. 

Scammers, posing as hospital representatives, may contact you by phone, email or text and try to obtain your personal information, credit card and other sensitive data. Oftentimes, these scammers edit the caller ID, phone number or email address so that they appear familiar, for example they may include the hospital’s name and/or a local zip code. In some cases, these scammers may even ask for payment for UMC services. Please practice caution and do not give out any personal or payment information unless you have connected directly with our UMC Billing Office at  806-761-0878 or 800-528-6033.