To enrich the culture of UMC by promoting inclusion and building on the strengths of everyone.
Providing Outstanding Service Across Cultures
Quality customer service meets the needs of our patients and visitors in ways that have value and meaning to them. Multicultural Service (MCS) goes a step further in recognizing that needs and expectations may vary across cultures. Providing the same quality service to all customers frequently means adapting our personal delivery style and usual business practices to meet individual needs.
In 2008, UMC began placing a strong emphasis on building an inclusive culture. The first step was to create an Inclusive Culture Council. The purpose of the Council is to support and guide the diversity and inclusion process at UMC Health System. Working with the Inclusive Culture Executive Committee, the Inclusive Culture Leadership Committee, the UMC Health System Senior Leadership Team, and the Board of Managers, the Council has and will continue to create strategies and initiate action to achieve a fully diverse and inclusive workplace and workforce that addresses the needs of the hospital.
UMC Includes Me Resources
Diversity in the Workplace: Benefits, Challenges and Solutions Workplace diversity refers to the variety of differences between people in an organization. That sounds simple, but diversity encompasses race, gender, ethnic group,…
History of Council
The purpose of the Inclusive Culture Council is to support and guide the diversity and inclusion process at UMC Health System.
Diversity and Inclusion Education
UMC's culture highlights our unique and diverse caregivers and patient population. We understand that our differences are often our strengths, providing perspectives that lead to better patient results. Our valuable shared experiences pave the way for our region's future by breaking down barriers and creating pathways for success.