EMS Quality Results

About Us

UMC EMS has been proudly serving the City of Lubbock and the surrounding areas since 1975. Throughout our history, our team has been committed to the health and safety of our community which is why we are also committed to the continuous quality improvement of our systems and processes.

Our EMS System is designed with a patients in mind. Research shows that an EMS System involves more than the common perception of emergency ambulance and first responder services. It incorporates community outreach, medical and system direction and oversight, in addition to clinically sophisticated, evidence-based response and emergency transportation. We ensure the allocation of these resources is directed to provide the greatest benefit to our patients and the community we serve.

UMC EMS Response Time Performance

EMS systems, once in operation and routinely validated from a clinical perspective, establish population density-based response times with varying levels of response, based on the prospective priority assigned at dispatch. These priorities are: life-threatening responses, non-life-threatening responses and non-life threatening/non-urgent responses.

UMC EMS, along with community stakeholders, established specific response time goals according to the call severity for the areas we serve. These are measured at the 90th percentile. The data provided in this section illustrates the response time goal for each priority, the number of responses by priority, and the percentage of responses for which UMC EMS met response time goals.

Clinical Performance

A focus on the reason for the delivery of EMS services to improve patient outcomes is vital. Measuring the clinical impact our service has on the community is a key element of this focus. This is why we are committed to continuous improvement and utilize clinical performance data from technology and information systems to improve pre-hospital care and patient outcomes.

The Clinical Scorecard measures UMC EMS’ performance across a wide variety of clinical measures and allows us to identify areas of improvement.

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