EMS systems, once in operation and routinely validated from a clinical perspective, establish population density-based response times with varying levels of response, based on the prospective priority assigned at dispatch. These priorities are: life-threatening responses, non-life-threatening responses and non-life threatening/non-urgent responses.
UMC EMS, along with community stakeholders, established specific response time goals according to the call severity for the areas we serve. These are measured at the 90th percentile. The data provided in this section illustrates the response time goal for each priority, the number of responses by priority, and the percentage of responses for which UMC EMS met response time goals.
A focus on the reason for the delivery of EMS services to improve patient outcomes is vital. Measuring the clinical impact our service has on the community is a key element of this focus. This is why we are committed to continuous improvement and utilize clinical performance data from technology and information systems to improve pre-hospital care and patient outcomes.
The Clinical Scorecard measures UMC EMS’ performance across a wide variety of clinical measures and allows us to identify areas of improvement.